Policies and Procedures

Term of use

By visiting or using this site you are accepting our terms of use.

Thank you for choosing Select Your Tickets. The following are the Terms of Use that govern use of the Select Your Tickets Web Site. By using or visiting this site, you expressly agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing this site. Select Your Tickets reserves the right to change these terms at any time, effective immediately upon posting on the Site. If you violate these terms, Select Your Tickets may terminate your use of this site, bar you from future use of this site, cancel your ticket order, and/or take appropriate legal action against you.

Unauthorized Use

Illegal and/or unauthorized use of this site, including, but not limited to, unauthorized ticket sales, unauthorized linking to the Site, or unauthorized use of automated devise on this site, is forbidden and will be investigated and appropriate legal action will be taken.

Violation of Terms

You understand and agree that it is Select Your Tickets discretion, and may without prior notice, terminate your access to this site, cancel your ticket(s) order or ticket(s) or exercise any other remedy available, if Select Your Tickets believes that your conduct violates or is inconsistent with these terms. Select Your Tickets is not required to provide any refund to you if you are terminated as a user because you have violated these terms or any of Select Your Tickets rights.

Permitted Use

You agree that you are only authorized to visit Select Your Tickets site for your own personal use. No materials shall be downloaded, duplicated, modified or distributed other than for personal use, for the purchase of tickets, or viewing event information, unless otherwise specifically authorized by Select Your Tickets. You also agree not to link to the site, attempt to access it by unauthorized means, or gather information for commercial use, unless specifically authorized by Select Your Tickets to do so.

Ticket reselling or Commercial Use

No person or persons will link to this site or in reference to it for the purpose of selling tickets of any kind. We will investigate and take appropriate legal action and remove/bar such violators from use of this site. Select Your Tickets reserves the right to cancel a ticket order or limit access to any user known or believed to be associated with any ticket broker, ticket reseller, illegal venture, or the likes. Individuals or companies utilizing automated means to place ticket orders, whose ticket order exceeds the stated limit, or who has resold tickets at higher than face-value will have their tickets cancelled and access blocked to this site without notice. Tickets obtained from unauthorized sources are at your own risk, not guaranteed and may be void. Customers can report resold ticket orders to info@selectyourtickets.com.


We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future. Also, please remember that you are responsible for whatever material you submit, and that you, and not Select Your Tickets, have full responsibility for any message that you send, including its reliability, originality, and copyright.


If you have a dispute and your dispute involves an event (or a ticket for an event) or if you have a dispute regarding this site but not regarding an event, then the dispute will be governed by the laws of the Province of British Columbia without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in courts located in Vancouver, British Columbia.

Ticket Disclaimer

Ticket Holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior to, during, or after the same, including, but not limited to the danger of being injured by thrown, batted, kicked, shot, struck etc. objects such as balls, bats, hockey sticks, pucks, racquet, and other equipment. Or by other spectators or players. Ticket Holder voluntarily agrees that the management facility, league, participants, participating clubs, and all their respective agents, officers, directors, owner, and employees are expressly released by holder from any claim arising from such causes.

Management reserves the right to refuse admission or expel any individual(s) whose conduct is objectionable or offensive. Expulsion forfeits all and any claims to refund or otherwise. Tickets deemed lost or stolen will not be honored and entry denied. Admission is subject to rules, laws, and by laws of the facility. Failure to comply may result in non- admission or expulsion. In accordance with the facilities; alcohol, illegal drugs, cameras, recording devices, bags, and containers may be excluded from the premises. Ticket holder consents to a reasonable examination of his/her belongings prior to entry or during occupation of facility to ensure compliance. No ticket shall be resold or offered for any commercial purpose without the express written consent of the producers or promoters. All ticket sales final, no refund or exchanges.


Select Your Tickets does not claim or promise that this site is error free nor guarantee an interruptible service. All materials and content on this site are for personal use and Select Your Tickets cannot guarantee security from viruses, unauthorized attacks, or other destructive means and renounces all claims of damages, warranties, consequential damages or loss of business.

Select Your Tickets makes no claim or guarantee of any specific effect from visiting or using this site and its services.

Select Your Tickets disclaims any and all liability for the conduct, presentation, or performance of any third party user, advertiser, promoter, sponsor, or end user of Select Your Tickets in connection with this site. Select Your Tickets is not in any way or form responsible for the performance, products or services in connection with this site.

Select Your Tickets will not be accountable or liable to any user for any indirect, incidental, loss of business (profits), or lost opportunities from visiting or using this site, even if Select Your Tickets has been advised of such possibilities.


Select Your Tickets and its contents are registered trademarks of Select Your Tickets. All rights reserved.

All other trademarks are acknowledged as the properties of their owners.


Term of use

Select Your Tickets wants your purchasing experience to be efficient and enjoyable.

The following purchase policies are designed to ensure your satisfaction and understanding of Select Your Tickets purchase procedures through this website.

Payment Methods

Select Your Tickets accepts VISA and MASTERCARD as payment methods via this site.


All ticket and other pricing are in Canadian dollars, unless specified otherwise.

Pricing & Availability

Tickets can be purchased online, via our call centers, or our box offices. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Select Your Tickets does not control this inventory or its availability since we are selling on behalf of promoters and other venues operators, which means Select Your Tickets does not set the ticket prices or determine seating and its availability.

Order Confirmation

After submitting payment you should receive a confirmation number and your ticket for printing, if you do not receive a confirmation number or your ticket, or if you experience an error message it is your responsibility to contact and confirm with our Customer Service Department. Select Your Tickets may not be aware of any problems and will not be liable for any losses if you assume an order has taken place without confirmation.

Ticket Limits

You will be limited to a certain number of tickets for each event. The event listing will contain the maximum number of tickets available to each purchaser and will be verified for each transaction by account name, address or credit card number. This policy is intended to discourage other buyers from engaging in unfair trade practices. If we learn that you are purchasing more than the pre-determined number of tickets for an event and engaging in practices that we, in our sole discretion, determine to be unfair, we will cancel your ticket purchase and bar access to this site, without notice.

Cancelled & Postponed Events

Occasionally, an event is cancelled or postponed by the promoter, team, or venue operator due to weather, scheduling, or other unforeseen circumstances. In certain instances, we may also cancel an event due to problems with the promoter or the event listing, should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event.

For exact instructions on any cancelled or postponed event, please check the event information online or contact us. Select Your Tickets usually only offers refunds and/or exchanges based on the promoter’s or venue operator’s instructions and it is their sole discretion whether to offer a refund or exchange. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter’s or venue operator’s instructions or deadlines.

If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Special delivery prices or any other fees or amounts will not be refunded.

If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Opening Acts

Occasionally opening acts perform and tour with headlining venues. Select Your Tickets is not always aware of their content or length and these acts may be altered or dropped without notice and no exchange or refund will be offered or issued regarding opening acts.

Refunds & Exchanges

Before purchasing your tickets, it is your responsibility to carefully review all aspects of the event, event restrictions, dates, pricing, charges, and seat selection. We will not issue any refunds or exchanges because you failed to review this information. We will also not issue any refunds for any lost, stolen, destroyed, or damaged tickets.

It is the sole discretion of the promoter or venue operator to offer any refunds and/or exchanges. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter’s or venue operator’s instructions.

Admittance & Identity

Select Your Tickets will only release possession of the ticket(s) to a named ticket holder and will only authorize the ticket personnel to release the ticket(s) if you bring either the credit card used in the booking transaction or your booking reference number as provided in your confirmatory e-mail to the ticket collection point.

You must bring printed tickets and/or the confirmation information with you to the event. Additionally, while not all events require identification, on some occasions, government-issued identification will be required by the promoter. For this reason, we recommend that you bring a valid and current government-issued photo identification (“ID”) with you to the Event. When arriving at an event, there will only be one entry per ticket. If there are multiple parties attempting to enter using the same ticket, only the first party that arrived with the ticket will be admitted.

Clean Air Policy: Save-On-Foods Memorial Centre

Smoking is not permitted anywhere inside the Save-On-Foods Memorial Centre at any time. Effective September 15, 2008, the previously designated outdoor smoking areas will no longer exist (Gate 1, Gate 3, Suite level patio). Guests will be able to smoke prior to entering the building at a distance greater than three meters from any door / window / air intake. Once a guest enters Save-On-Foods Memorial Centre, they will not be granted in and out privileges at any gate.

Billing Information & Verification

Billing name, address, email (if applicable), and other billing information is required and verified before ticket orders are processed. Erred or incorrect information can delay ticket processing and delivery, or may be cancelled without notice. Select Your Tickets will attempt to contact you using the information provided. If we are unable to contact you Select Your Tickets reserves the right to cancel your ticket order and issue the ticket(s) for resale.

Pricing or other Errors

If you find the price billed overstated from that advertised or indicated, or other important billing or delivery information incorrect please contact us a soon as possible for correction.

If the price billed is grossly understated, regardless of the price indicated or posted on this site, or because of a transactional error, Select Your Tickets reserves the right to cancel the ticket order and refund the amount paid.

Delivery Methods

Select Your Tickets offers various methods of confirming and receiving your tickets.

If the purchaser requires different means of delivery, such as priority post or courier, all costs will be the responsibility of the purchaser and Select Your Tickets has no liability regarding delivery, delivery time, loss or damage, and so forth due to shipping or other circumstances.

We reserve the right to change your delivery method as we see fit.


Privacy Policy

Paciolan, Inc. and Select Your Tickets is the organization that produces the Selectyourtickets.com Website of Select Your Tickets (the “Website”). We are committed to safeguarding your privacy online. This Privacy Policy is applicable to this Website.


You can visit and enjoy our website without disclosing any personal information about yourself. However, Select Your Tickets sells tickets on behalf of other organizations. It does not produce or otherwise bring you events. Venues, promoters, teams, leagues and others are involved in, produce and bring you events. When you use Select Your Tickets to order or try to sell tickets (or to register while attempting to order or sell Tickets), we are collecting your contact information on behalf of these organizations to facilitate the transaction. You can be assured that we will not sell, lease, or share your personal information with or to anyone else, except as follows: (1) We will disclose your personal information to the organization(s) as described above; (2) to our third party service providers, and only so that they may help us provide the services you’ve requested; and (3) on occasion, we may offer a special promotion (such as sweepstakes, contests, or a free subscription to goods and services) on the website in conjunction with a sponsor or promotional partner, and share your information with that sponsor or promotional partner so that it can send you other special promotions it offers, but only if you give us permission to do so.

Because these other organizations are not part of Select Your Tickets, they are not subject to this privacy policy If you want to learn about a particular organization’s privacy policy or you do not want to receive communications from a particular organization, or you have other questions, instructions or concerns to which you would like an organization to respond, then you must contact that organization directly. Also, you may purchase tickets anonymously direct from the organization’s office using cash instead of purchasing through Select Your Tickets.

Select Your Tickets will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom Select Your Tickets has legally disclosed your contact information.

If you should have any questions or disputes about our privacy policy or how your personal information has been used or disclosed, if you wish to change, have access to or correct your personal information or if you wish to revoke your consent to our use or disclosure of your personal information, please contact the Privacy Officer at:


By Mail:
Privacy Officer, Select Your Tickets, 1223 Water Street, Kelowna, B.C. V1Y 9V1


To help us serve you better, we collect information that does not identify you personally, but rather identifies your computer or browser. This is done by using little files called “cookies” and by tracking IP addresses. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a Website’s computers and stored on your computer’s hard drive. Cookies operate in the background, and you can turn them off if you wish, but doing so may impair your ability to use some of the features on our Website. We may use cookies to make our Website work better by, for example, keeping track of your login name, password and, if you want to buy things while on our Website, your “shopping cart.”

We may also allow other companies that are presenting advertisements or providing services on our pages to set and access cookies on your computer. Those companies’ use of cookies will be covered by their own privacy policies, not ours.

Specifically, we use a third-party advertising company to serve ads when you visit our Website. This company may use aggregated information (not including your name, address, email address or telephone number) about your visits to our Website in order to provide advertisements about goods and services of interest to you. At no time can they directly access our database.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to accept or reject cookies. If you set your browser not to accept cookies, you may not be able to take advantage of certain services on our Website.

We may also use IP addresses to analyze trends, help us administer the Website, track the movement of visitors, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information that can identify you or another individual person. Therefore, no personal information is disclosed in this manner.

Aggregated Demographic Information

We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person. Therefore, no personal information is disclosed in this manner.


We are aware of the BC Government announcement requesting to suspend all gathering of 50 people or more. We are waiting for confirmation of which events are affected and if they will be rescheduled. Please continue to check our website and social media pages for updates. If there are any updates for an event, we will be notifying those customers through the email we have on file.
We thank you for your patience during this unprecedented time. If you have further questions or concerns please contact us.